Effective Date: [August 21, 2024]
We strive to ensure your complete satisfaction with the fabric purchased from us. Due to the nature of wholesale transactions, our Refund and Return Policy has been tailored to address the specific needs of bulk orders. Please review the following policy carefully before placing an order.
1. Eligibility for Returns
- Condition: Returned fabric must be in its original condition, uncut, unused, and in the original packaging. Any fabric that has been processed, damaged, or altered will not be eligible for a return or refund.
- Non-Returnable Items: Special orders, including custom colors, unique patterns, or personalized fabric, are not eligible for return or refund unless there is a clear quality issue.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [VistaTexture.Noel@gmail.com] or call [86+13824501785] with your order number, reason for the return, and relevant photos.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the items.
- Shipping Costs: Unless the fabric has a quality issue, return shipping costs will be your responsibility. For eligible returns, the cost of return shipping will be deducted from your refund.
3. Refunds
- Processing Time: Once we receive and inspect your returned fabric, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [15] days and applied to your original method of payment.
- Partial Refunds: If the fabric is found to have been used or does not meet return conditions, a partial refund may be issued, or the refund may be denied.
- Credit: In some cases, we may issue a credit for future purchases instead of a refund.
4. Exchanges
If the fabric you received has a quality issue or does not match your order, please contact us within [7] days of receiving the goods, and we will arrange for a replacement as quickly as possible.
5. Exceptions
We may not accept returns or process refunds under the following circumstances:
- Fabric that has been cut or processed.
- Errors in ordering the wrong color, specifications, etc., that are not our fault.
- Fabric purchased during clearance or special promotions.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Email: [VistaTexture.Noel@gmail.com]
Phone: [86+13824501785]
Address: [No. 16, Baotangxia Road, Humen Town, Dongguan City, Guangdong Province, China]
Ensure that this policy is clear and communicated to your customers in advance to avoid any misunderstandings or disputes. Adjust it according to your specific business needs.